Service-oriented architecture (SOA) offers customers powerful capabilities to create dynamic service-based business processes, increasing development flexibility and reducing development cost. The downside of this flexibility is increased application distribution and management complexity. In this session at SOA World Conference & Expo 2009 East, CA Wily Technology's Janelle Shaw offered a purpose-built performance management solution for SOA environments that would help customers tame SOA complexity and quickly solve distributed transaction problems before they impact customer experience. Learn how to manage transaction service levels and keep your SOA environment performing well in production.

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Janelle Shaw is a Principal Consultant for Application Performance Management solutions at CA Wily Technology where she has deployed Introscope for numerous customers in a variety of application environments to enable them to understand application behavior, diagnose performance issues, and gain insight into real-time transaction metrics and end user experience.