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Storage Security Breach: Timeshare Giant Acknowledges "Missing" Backup Tapes
Marriott Vacation Club International Reports Missing Backup Tapes
Dec. 31, 2005 01:00 AM
"We regret this situation has occurred and realize this may cause concern for our associates and customers," said Stephen P. Weisz, president. of Marriott Vacation Club International (MVCI), the vacation ownership division and subsidiary of Marriott International, Inc., as MVCI admitted yesterday that backup computer tapes containing data pertaining to approximately 206,000 of its associates, timeshare owners and timeshare customers were missing from the corporate office in Orlando Fla.
"We have recently mailed notifications to associates, timeshare owners and timeshare customers and are available to answer any questions they may have," Weisz added.
Although the tapes require specialized equipment to access content, he explained, MVCI continues to encourage recommended steps to safeguard against misuse. Included in the notification letters, MVCI is offering to individuals impacted by the situation an opportunity to enroll in a credit monitoring service at no cost to them. After enrollment, each person will be regularly notified of credit report activity so they can take action if needed.
As soon as the backup tapes were discovered missing, said Weisz, MVCI immediately began an investigation to search for the tapes, determine how they disappeared and resolve how to prevent a recurrence: "That investigation is ongoing," he confirmed.
For those impacted associates, timeshare owners and timeshare customers, the company has established a special contact telephone number of (800) 952-8145 and a website at http://www.vacationclub.com/datasecurity, or impacted individuals may e-mail the company at firstname.lastname@example.org.
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