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IT Metrics Drive Enterprise IT Cost Visibility
The IT organization is moving toward a centralized internal IT service provider model
By: John Cowan
Jan. 8, 2013 09:00 AM
Many organizations are focusing on IT metrics and metering to generate IT cost savings. Here's a quick summary of how one organization is using metering of IT resource consumption to improve IT cost visibility and move from being a cost center to an internal service provider.
Company and IT Overview
The IT organization is moving toward a centralized internal IT service provider model that supports both lines of business. The IT infrastructure is owned and operated by the Company with approximately 400 physical servers and 700 virtual servers across the business. The majority of the virtual servers are running open source Xen Server, but the Company also uses VMware vSphere for virtualizing Windows workloads.
Because the Company was running a highly virtualized infrastructure with multiple hypervisors, getting accurate and comprehensive data on how the IT resources were being consumed was extremely difficult. The IT group knew they could improve the business value they delivered to the Company through utility metering their infrastructures, but they didn't have a mechanism to get a complete view of how their IT resources were being consumed by virtual machines or even how much a particular department or user was consuming.
As an IT-intensive organization, the Company's business initiatives required a significant amount of IT resources - compute, storage, networking, etc. As projects were requested IT resources were provisioned. When a project was requested for which there wasn't sufficient resources, that project was saddled with the entire cost of the next infrastructure investment.
After numerous iterations of project challenges because of IT cost misallocation, the Company recognized their methodology heavily skewed IT and business initiative costs, making accurate costing and project profitability determinations nearly impossible.
Cloud Resource Meter has been a key component in the IT group's move from being a cost center to an internal service provider.
Using this technology has enabled the Company to deliver accurate IT metrics, cost and business initiative profitability, transforming their business process and putting IT in a leadership role in the Company.
The Company now has the ability to provide detailed real time and historical reports on IT resource consumption, from the department level down to the individual VM level.
6fusion's platform gives the Company the ability to provide end-user self-service for deploying and managing workloads across private and public cloud environments.
Because 6fusion provides access to a federated network of public cloud providers using the same technology, the Company now has the ability to leverage a hybrid or public cloud model when the Company is ready.
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