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Sitel Positioned in the Leaders Quadrant of the Gartner Magic Quadrant for Customer Management Contact Center BPO Worldwide
By: Business Wire
Jan. 29, 2013 09:07 AM
Sitel, a leading global customer care provider, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant of Gartner’s 2012 Customer Management Contact Center BPO report.1 The report evaluates vendors through a series of stringent criteria related to the ability to execute as well as completeness of vision.
“We believe Sitel’s positioning in Gartner’s Leaders Quadrant further confirms our mission to serve as a trusted partner to our global clients. In the new year, Sitel will continue to expand our omnichannel customer care approach, and invest in the right people, processes and technologies,” said Bert Quintana, president and chief executive officer of Sitel.
About the Magic Quadrant
1 Gartner, Inc., Magic Quadrant: Customer Management Contact Center BPO, Worldwide, TJ Singh, Johan Jacobs, December 24, 2012.
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