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NICE Scores Highest in Territory Management and Planning Use Case in Gartner Critical Capabilities for Sales Performance Management Report
By: Business Wire
Jul. 12, 2018 06:30 AM
NICE (Nasdaq: NICE) today announced that Gartner has given the highest score to NICE for the Territory Management and Planning use case in its 'Critical Capabilities for Sales Performance Management' report. A copy of the report is available here for immediate download.
In the report, NICE achieved the highest score in the Territory Management and Planning (4.55 out of 5) use case. Effective Territory Management and Planning provides a bridge between Sales Performance Management (SPM) planning and execution processes, and directly impacts diverse stakeholders in the enterprise, including sales representatives, sales managers, compensation analysts, human resources, financial planning & analysis, C-level executives, and IT teams.
As Gartner notes in the report, “SPM innovations are currently centered on quota and territory planning, more-advanced technology (such as artificial intelligence or machine learning) and advanced mathematical algorithms for predictive/prescriptive functions.”
NICE sees Scalability as a critical component to any SPM solution. As referred by Gartner, “This capability encompasses the ability to scale data volume while maintaining performance. SPM applications need to process ever-increasing volumes of customer transactions efficiently and seamlessly. The ability to handle large and detailed transaction data volumes on input and through calculations and reporting, while maintaining the performance of the application, is considered for this category.”
Listed as a critical capability by Gartner, Workflow and Collaboration is also viewed as key to SPM by NICE. As noted by Gartner, "This capability encompasses the ability to collaborate on operational processes and resolve issues through a defined process. Capabilities in this category include the ability to create a multilevel workflow that includes multiple steps, multiple organizational levels and decision-making criteria such as delegation and conditional logic. Workflows are required by many organizations to support the operational processes that include creation, distribution, collaboration, review and approval of: compensation plans; payment workflows; dispute resolution and inquiries; forms (MBO/KPI categories and scoring for example); and quota, territory and compensation modeling."
Miki Migdal, President of the Enterprise Product Group for NICE: “We are pleased to be recognized in the Territory Management and Planning use case, which we believe is a result of our focus on infusing innovation into the SPM offerings we bring to market. In our view, NICE delivers outstanding value to our customers with a purpose-built unitary SPM solution that manages the end-to-end SPM cycle, from territory and quota planning, to incentive compensation management, to reporting and analytics. We are confident that the NICE SPM solution's architecture is highly unique in its seamless integration of both the planning and execution steps in enterprise-class SPM processing and believe it provides the best value.”
Gartner, Critical Capabilities for Sales Performance Management, Melissa A. Hilbert, Tad Travis, 17 January 2018.
About NICE SPM
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
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