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VXI Recognized as a Star Performer in Everest Group’s 2018 Contact Center Outsourcing PEAK Matrix Report

VXI Global Solutions, LLC, a customer experience and business transformation solutions provider, was recently recognized by Everest Group as a Major Contender and Star Performer in the Contact Center Outsourcing (CCO) PEAK Matrix™ Assessment published on June 12.

In this report, Everest Group recognizes the key players in the Contact Center Outsourcing (CCO) space for their service capability and market success, classifying them into Leaders, Major Contenders, and Aspirants, within the industry. The evaluation also denotes Star Performers, based on the greatest positive relative year-on-year movement on the PEAK Matrix.

Richard Bledsoe, Senior Vice President of Sales & Marketing at VXI, stated, “Our position on this year’s PEAK Matrix assessment is a testament to the growth and transformation mindset of our organization, and more importantly the investments we’ve made to embrace future models of customer interaction and experience management.”

Through the PEAK Matrix assessment, enterprises are provided with the analysis and insights they need to make decisions about service providers, while allowing providers to gauge and calibrate their offerings against their competitors in the market.

“We have been purposefully investing in technology and tools that improve interaction outcomes and customer experience. This has been the key to our financial performance and client satisfaction, and so it’s fitting that we have been recognized as a Star Performer by the Everest Group,” said Prateek Hastir, Vice President, Product Marketing & Sales Support at VXI.

More about the report can be found on Everest Group’s website and provides insights on the changing market dynamics, service provider delivery capabilities, and remarks on featured service providers’ key strengths and areas of improvement.

About VXI Global Solutions

VXI is a customer experience company, passionate about designing solutions that augment its clients’ business processes to deliver higher revenue, greater profitability and happier customers. Founded in 1998, the company has 30,000 employees across 42 locations in North and Latin America, Caribbean, Europe and Asia Pacific.

VXI offers omnichannel customer care and growth services using enabling-technology and tools including a unified communication platform, and purpose built productivity-enhancing applications that precisely drive higher Sales conversion, NPS, and related key metrics for its clients. Known for its transformation mindset, the company’s IT arm, Symbio, offers digital and business transformation solutions that are seeded in its innovation philosophy of co-creation and seamless augmentation.

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