(September 17, 2003) - Eontec, a global provider of multi-channel customer banking solutions to major financial institutions, has combined its multi-channel banking services with IBM's WebSphere family of products, primarily Portal and WebSphere Business Process Choreographer. Eontec now enables WebSphere customers to fast-track the delivery of customer banking services across multiple touchpoints. It also provides them with access to real-time customer knowledge resulting in faster service, and improved customer satisfaction.

Eontec's multi-channel customer-banking solutions including Branch, eBanking, Call Center, Multi-Channel Lending and Commercial Payments along with additional process driven banking services can now be accessed easily by existing WebSphere banking customers. Consequently, Eontec can deliver vertically targeted Portal and process integration solutions to financial institutions by leveraging IBM's WebSphere infrastructure.

Integration with WebSphere Portal provides banks with a desktop management solution with a broader range of functionality including personalized and aggregated banking services on the desktop in any channel along with streamlined workflows. It aggregates banking applications and business content to provide a single point of interaction and greater access to dynamic information, applications, and process driven banking services.

WebSphere's integrated workflow provides a business-process engine that enables the efficient execution of business processes through an integrated J2EE workflow environment. Eontec customer banking services combined with IBM's intuitive business process based development tools, facilitate more streamlined and automated processes and workflows around the management and control of transactions and the reliability of automated service fulfillment.